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All Industries

IT for Manufacturing

Detroit-built, factory-tested. IT services designed for shops where every minute of downtime has a dollar cost, and where PLCs, CAD workstations, and corporate laptops all have to work together without stepping on each other.

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Overview

Manufacturing IT Is Different

IT for manufacturers means uptime engineering: keeping shop-floor networks, ERP systems, CAD workstations, and PLC controllers running through shifts where a one-hour outage costs a supplier five figures in penalties and lost throughput. Wizcom designs IT for that operating reality first, then adds the office IT layer around it.

We have spent 40+ years supporting manufacturers across southeast Michigan. We know your PLCs need to talk to your ERP, that your CAD workstations are as critical as your web server, and that a ransomware event on the shop floor is a very different kind of emergency than one on a laptop.

Whether you're a 30-person tier-two supplier or a 300-person tier-one, the underlying problem is the same: you need IT that treats uptime as a business number, not a nice-to-have.

Quick Facts

40+ Years Supporting Detroit-area manufacturers
Continuous OT + IT Monitoring Corporate networks and controllers, one console. Coverage per your service agreement.
Same-Day On-Site Response inside southeast Michigan
Network Segmentation Shop floor isolated from corporate side
Quality Systems Ready Change control and audit trails aligned with ISO 9001 / IATF 16949
What We Handle

What Does Wizcom Handle for Manufacturers?

The specific work that matters when your business runs on machines that can't tolerate a bad Tuesday.

Uptime Engineering

Every switch, controller, and workstation under continuous monitoring. Failures caught and diagnosed before the shift lead notices anything is wrong.

OT / IT Bridge

PLCs, HMIs, and SCADA systems from Rockwell, Siemens, and Allen-Bradley integrated with corporate networks safely. Segmentation designed so a corporate-side breach can't take down production.

Legacy System Support

Windows XP running a CNC controller isn't going away tomorrow. We isolate legacy systems, keep them patched where possible, and document them for realistic eventual replacement.

Cybersecurity for Shop Floors

Manufacturers are increasingly ransomware targets. We harden the perimeter, segment production networks from corporate, and put incident response in writing before you need it.

ERP and CAD Support

SolidWorks, Autodesk, Epicor, Sage, Infor, and the rest. We understand the license models, the licensing servers, and what breaks when they go offline.

Quality System IT

Change management, audit trails, and document control that align with ISO 9001, IATF 16949, and customer security addenda. When your quality auditor asks for evidence, it exists.

Regulations

Which Compliance Frameworks Apply to Manufacturers?

Manufacturers in Michigan typically operate under some combination of these. We don't sell compliance as a checkbox. We implement the technical controls that make your program actually work.

ISO 9001 / IATF 16949

Quality Management

Quality standards with IT requirements around change management, audit trails, and document control. We build the technical foundation your quality team relies on.

Customer Security Addenda

Enterprise Supplier Requirements

Larger customers increasingly attach prescriptive security requirements to purchase orders. We implement what's required and produce the documentation the customer's security team will actually accept.

ISA / IEC 62443

OT / ICS Security Guidance

Industrial control system security. Segmentation, access control, and hardening patterns aligned with the widely-accepted OT standard. Applies to any shop with connected PLCs, HMIs, or SCADA infrastructure.

In Practice

The $180,000 Firewall That Wasn't Needed

A tier-one automotive supplier came to us after receiving a proposal from another IT vendor for a $180,000 firewall overhaul. Their existing firewall was flagged as inadequate for their expanded production environment.

When we looked at their setup, the firewall was properly spec'd. What had actually happened: their production network had expanded two years earlier, and nobody had updated the firewall's segmentation policy to reflect the new topology. Traffic that should have been blocked between shop floor and corporate was leaking through gaps that shouldn't have existed.

The fix was a three-day tuning engagement and about $8,000 in configuration work. They didn't need a new firewall. They needed someone who understood what their existing one was supposed to be doing.

That client is now in their eleventh year with us.

FAQ

Questions Manufacturers Ask

Can Wizcom Support Our OT and PLC Environment Without Breaking Things?
Yes. Our senior technicians have been working with mixed OT and IT environments for 15+ years. We treat controller networks as separate from corporate networks, and we test changes in isolation before touching production. No cowboy changes on live equipment.
How Do You Handle Customer Security Addenda From Larger Accounts?
We implement what the addendum requires and produce the documentation the customer's security team will ask for. Access control changes, encryption verification, incident-response evidence, and audit-log retention are handled as ongoing work, not scrambled through when the questionnaire arrives.
How Fast Can Wizcom Get Someone On-Site?
Same-day response for critical issues within a 45-minute drive of Saint Clair Shores, which covers most of southeast Michigan. Outside that radius, we run full remote support (diagnostics, remediation, and vendor coordination) but we don't dispatch on-site technicians beyond that footprint.
We Have a Mix of New Equipment and Machines Running Windows XP. Can Wizcom Support Both?
Yes, and this is common. Legacy equipment doesn't get retired on the vendor's schedule. We isolate legacy systems from the general network, keep them patched where possible, monitor them for compromise, and help plan realistic replacement timelines. We don't tell you to rip and replace working equipment just because it's old.
Does Wizcom Support Our ERP System?
Epicor, Sage, Infor, Global Shop, IQMS, JobBOSS, E2, and the shop-floor ERPs manufacturers actually run. We support the license server, the database, the report writer, the EDI feeds, and the integrations to CAD, quality, and accounting. Version upgrades and rollout of the vendor's newer patches are scheduled around your production calendar.
Do You Cover Nights, Weekends, and Second/Third Shifts?
Yes. On-call engineer coverage is written into every managed IT contract. If your third shift runs at 2 AM, our escalation path runs at 2 AM. Weekend line-down events are treated as production events, not "next business day" tickets. Coverage windows are stated in your service agreement so there are no arguments at 2 AM about what's included.
What Does Manufacturing IT Cost?
Managed IT for manufacturers typically runs between $95 and $175 per user per month, depending on shift coverage, endpoint count, and whether OT/PLC monitoring is in scope. A 40-person shop with three shifts and a modest OT footprint usually lands around $6,000 to $8,500 per month all-in. Every quote is scoped to your actual environment, not a per-seat menu price.
How Long Does IATF 16949 Audit Preparation Take?
The IT-side of IATF audit prep is typically a four-to-six-week engagement if you're starting from scratch: change-control documentation, access-log evidence, backup verification, and the configuration records your auditor will ask for. If you already have a managed IT engagement with us, most of that documentation exists as ongoing artifacts and audit prep collapses to about a week of confirming the record set.
What Do Cyber Insurance Underwriters Actually Ask For?
Cyber insurance applications for manufacturers now ask about MFA on remote access, endpoint detection and response (EDR) coverage, backup immutability, patch cadence, and network segmentation between OT and IT. Missing any one of those routinely blocks coverage or triples the premium. We complete the technical portions of the application and, if there are gaps, tell you what specifically needs to change before you resubmit.
Explore More

Managed IT Services

Monitoring, help desk, patch management, and vendor coordination. Coverage defined in your service agreement.

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Network Infrastructure

Enterprise-grade design and management, including OT / IT segmentation.

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IT Consulting

Technology roadmapping, vendor evaluation, and compliance strategy.

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Ready to Talk?

Every shop is different. A 30-minute call is enough for us to understand yours and share what we would do. No sales pressure. No commitment.

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