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VoIP & Unified Communications

Whether you’re replacing an aging phone system for a small office or unifying communications across a mid-sized company, we deliver hosted phones, video, and messaging on one platform that scales as you grow.

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Overview

Communications Built for How You Work

VoIP (voice over IP) delivers phone service over your internet connection instead of legacy copper lines, and unified communications adds video meetings, team messaging, and mobile softphones on the same platform. Wizcom designs, deploys, and manages VoIP and unified communications for Detroit-area small and mid-sized businesses, including hybrid setups that keep the office phones humming when someone works from home.

Whether your team is in the office, remote, or spread across multiple locations, our solutions ensure everyone stays connected with crystal-clear call quality and seamless integration with your existing business applications.

With over 40 years of experience in enterprise IT, we design communications systems that are reliable, secure, and built to grow with your business. From a 10-person office to a multi-site enterprise, we deliver the same level of quality and support.

Quick Facts

40-60% Cost Savings Typical reduction versus traditional phone systems
Work From Anywhere Full functionality on desk phones, laptops, and mobile devices
Number Porting Keep your existing phone numbers with zero downtime
Encrypted Calls End-to-end encryption for voice and video communications
99.99% Uptime Geo-redundant infrastructure with automatic failover
Capabilities

What's Included in VoIP and Unified Communications?

Wizcom's platform covers six capabilities: cloud-hosted business phone (VoIP), HD video meetings, team messaging and file sharing, contact-center features (queuing, routing, dashboards), mobile softphone apps, and native integrations with CRM, helpdesk, Microsoft 365, and Google Workspace.

Hosted VoIP Phone Systems

Cloud-hosted business phone systems with auto-attendants, call routing, voicemail-to-email, call recording, and advanced analytics. No on-premise PBX hardware to maintain.

Video Conferencing

HD video meetings with screen sharing, recording, virtual backgrounds, and conference room integration. Connect face-to-face with clients and colleagues from anywhere.

Team Messaging

Persistent chat channels, direct messaging, file sharing, and threaded conversations. Keep your team aligned without overloading inboxes.

Contact Center Solutions

Intelligent call queuing, skills-based routing, real-time dashboards, and supervisor tools. Deliver exceptional customer experiences at every touchpoint.

Mobile Integration

Full-featured mobile apps that turn any smartphone into a business phone. Make and receive calls on your business number, access voicemail, and join meetings on the go.

Business App Integration

Native integrations with CRM platforms, helpdesk systems, Microsoft 365, and Google Workspace. Click-to-call, automatic call logging, and screen pops that streamline workflows.

Our Process

How Does Wizcom Deliver VoIP and UC?

  1. 01

    Assessment & Planning

    We audit your current phone system, call volumes, network capacity, and feature requirements. Every extension, call flow, and integration point is documented before we design your new system.

  2. 02

    Design & Configuration

    Your new system is configured to match your exact business workflows. Auto-attendants, call groups, routing rules, and integrations are built and tested in a staging environment.

  3. 03

    Migration & Training

    We handle number porting, device provisioning, and cutover with minimal disruption. Your team receives hands-on training to get comfortable with every feature from day one.

  4. 04

    Ongoing Support & Optimization

    Post-launch monitoring ensures call quality stays high. We provide ongoing support, add users as you grow, and continuously optimize your system based on usage analytics.

Benefits

Why Choose Wizcom for VoIP and UC?

  • Reduce phone system costs by 40-60% compared to traditional landlines
  • Unify voice, video, messaging, and meetings on a single platform
  • Enable seamless remote and hybrid work with full mobile integration
  • Scale instantly by adding lines and features without hardware changes
  • Improve customer experience with intelligent call routing and analytics
  • Eliminate maintenance headaches with a fully managed, cloud-hosted system
  • Ensure business continuity with built-in failover and redundancy
  • Integrate with your CRM, helpdesk, and productivity tools out of the box
FAQ

Common Questions

What Is the Difference Between VoIP and Traditional Phone Systems?
VoIP (Voice over Internet Protocol) transmits voice calls over your existing internet connection instead of legacy copper phone lines. This eliminates the need for separate phone wiring, reduces monthly costs by 40-60%, and enables advanced features like video conferencing, team messaging, and mobile integration that traditional systems cannot provide.
Will VoIP Work Reliably with My Current Internet Connection?
We conduct a thorough network assessment before any deployment to ensure your internet connection and internal network can support high-quality voice traffic. If upgrades are needed, we identify them upfront. We also implement Quality of Service (QoS) configurations that prioritize voice traffic to guarantee call clarity.
Can I Keep My Existing Phone Numbers When Switching to VoIP?
Yes. Number porting is a standard part of every migration. We handle the entire process with your current provider and ensure there is no downtime or disruption during the transition. Your customers, partners, and vendors will never know anything changed.
What Happens to Phone Service If the Internet Goes Down?
We design redundancy into every deployment. Failover options include automatic call forwarding to mobile devices, secondary internet connections, and 4G/5G backup links. Your business stays reachable even during an outage.
How Much Does a VoIP Phone System Cost?
Cloud-hosted VoIP typically runs $20 to $45 per user per month depending on the feature tier (basic dial-tone versus full unified communications with meetings and messaging). Hardware phones are a one-time cost of $100 to $250 each, or employees can use softphone apps on the computers and phones they already have. Wizcom scopes the plan tier and hardware mix during the assessment and quotes a per-user monthly rate before migration begins.
Do We Need to Buy New Desk Phones?
Not necessarily. Most modern IP desk phones from major vendors are compatible with today's VoIP platforms, so if your current phones are less than five years old, we can often reuse them. If your existing phones are older analog units or a proprietary system, they need to be replaced. Many Wizcom clients skip physical desk phones entirely and use softphone apps on laptops plus mobile apps on employee smartphones.
Does VoIP Work for a Remote or Hybrid Team?
Yes. VoIP is what makes modern hybrid work possible from a phone-system perspective. Employees log into softphone apps on their laptops or mobile devices and appear on the business phone number no matter where they are, with the same voicemail, call routing, and integrations. Wizcom regularly deploys VoIP for teams spread across multiple offices, home offices, and traveling roles.
Can VoIP Integrate with Our CRM or Helpdesk?
Yes. Wizcom's VoIP deployments include native integrations with common business platforms: Salesforce, HubSpot, Microsoft Dynamics, Zendesk, Freshdesk, Microsoft 365, and Google Workspace. Integrations include click-to-call from CRM records, automatic call logging, screen pops when a known contact calls, and voicemail transcripts routed into the CRM.
Is VoIP Secure Enough for a Regulated Business?
Yes, when deployed correctly. Wizcom's VoIP platforms use TLS encryption for signaling and SRTP for the voice media itself, HIPAA-eligible configurations are available for healthcare clients, and PCI compliance is straightforward for businesses that take payment card info by phone. Compliance-specific configurations are scoped during the assessment and documented for auditors.
Explore More

Managed IT Services

Proactive monitoring, maintenance, and management of your entire IT infrastructure.

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Network Infrastructure

Enterprise-grade network design, implementation, and optimization for maximum uptime.

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Cloud Solutions

Strategic cloud migration, hybrid environments, and fully managed cloud infrastructure.

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Ready to Upgrade Your Communications?

Let's discuss how VoIP and unified communications can reduce costs, improve collaboration, and keep your team connected from anywhere.

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